Responsible Gaming
Gambling Should Be Entertainment
At Cafenome, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so within your means and set limits you can afford to lose.
Age Verification
You must be 18 years of age or older to access and use online gambling services in Australia. If you are under the legal gambling age, please do not proceed. We take age verification seriously and may request proof of age at any time.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activity from family, friends, or partners
- Spending more time and money on gambling than planned
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Neglecting work, study, or family responsibilities due to gambling
- Experiencing financial difficulties as a result of gambling
- Failed attempts to cut back or stop gambling
- Lying to others about the extent of your gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
Many online gambling platforms offer tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive pop-up reminders during play sessions about how long you've been gambling and how much you've spent
- Session Limits: Set automatic time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
- Account Closure: Close your account if you wish to stop gambling entirely
We encourage you to use these tools to maintain control over your gambling habits.
Support Organizations & Helplines
If you need help or support, the following organisations provide free, confidential assistance:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support services for problem gambling
- Lifeline Australia: 13 11 14 – Available 24/7 for crisis support
- Beyond Blue: 1300 22 4636 – Mental health and wellbeing support
International Support
- GamCare (UK): www.gamcare.org.uk – Support for problem gambling
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Get Help Today
If you believe you have a problem with gambling, please reach out for help. There is no shame in seeking support – trained counsellors are available to assist you confidentially and without judgment. Contact Gambling Help Online on 1800 858 858 (free call from anywhere in Australia) or visit their website to access online counselling and resources.
Your wellbeing is important to us. Play responsibly.